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Return Policy

Confidence Wellness Supplements Inc. wants you to feel good about every order placed through Confidencedrink.com. This Return Policy explains when a return is accepted, what condition products need to be in, how refunds are issued, and how to reach our team if something arrives in less than perfect shape. Because our products are consumable wellness goods, a few category-specific rules apply, all of which are described below.

1. Eligible Returns and the Return Window

You may request a return for any unopened, unused product in its original packaging within thirty (30) days of the date your order was delivered. Eligibility is based on the carrier's confirmed delivery date, not the order date. After the thirty-day window has passed, we are unable to accept a return for refund, though we may still be able to help in cases of product defect, damage in transit, or shipping error (see Section 4).

Items returned outside the window, items returned without prior authorization, and items that show signs of use beyond what is needed to inspect them are not eligible for refund and may be returned to the sender at the sender's expense.

2. Items That Cannot Be Returned

Because Confidence products are consumable wellness goods, the following categories are not eligible for return for safety, quality, and regulatory reasons:

  • Opened cans, bottles, or single-serve packets, including products that have been partially consumed.

  • Products sold as a sample, promotional bundle, or final-sale item, where the listing clearly identified the item as non-returnable.

  • Gift cards and any digital or downloadable items.

  • Items that were customized or personalized at the customer's request.

  • Subscription orders billed and shipped before a cancellation request was received (see Section 6 for subscription details).

3. How to Start a Return

Returns must be authorized in advance. To start a return, please contact our support team at support@confidencedrink.com or by phone at (888) 497-8908 with your order number, the items you want to return, and a brief reason for the return. A team member will review your request, confirm eligibility, and, if approved, send you a Return Merchandise Authorization (RMA) number and the return shipping address.

Shipments returned without an RMA may be delayed, refused, or returned to you. Please write the RMA number clearly on the outside of the return package so that our receiving team can route it correctly.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within seven (7) days of delivery so that we can make it right. Include your order number and clear photos of the packaging, the shipping label, and the affected items. Once verified, we will arrange for a replacement, store credit, or refund based on your preference and product availability, and we will cover the cost of return shipping when a return of the affected items is required.

Issues reported after the seven-day window may still be reviewed, but a resolution is not guaranteed once that time has passed.

5. Refunds, Replacements, and Shipping Costs

Once a returned package arrives at our facility, please allow up to ten (10) business days for inspection and processing. Approved refunds are issued to the original payment method used at checkout; depending on your bank or card issuer, the credit may take an additional five to ten business days to appear on your statement.

Original shipping charges are non-refundable, except when the return is the result of a defect, damage in transit, or a fulfillment error on our part. Return shipping is the responsibility of the customer for change-of-mind returns. Where applicable, a flat restocking fee may be deducted from the refund, and that amount will be communicated to you before the return is shipped so that there are no surprises.

6. Subscription Orders

If you are enrolled in a Confidence subscription, you can cancel, pause, skip, or change the timing of an upcoming order at any time through your account or by contacting support before the next scheduled charge. Orders that have already been billed and shipped will follow the same return rules described above, including the thirty-day window and the unopened-condition requirement.

We are unable to refund a subscription order solely because a cancellation request was sent after the order had already shipped, but we will gladly help you cancel future shipments and walk you through the steps to keep your account in the state you want.

7. Contact Us

If you have any questions about this Return Policy or you would like to start a return, our team is glad to help.

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